I originally posted the below discussion at CMS Report. While the discussion isn’t typical for this site, I still felt it worthy to be posted here. Sorry if it’s too “geeky” for some of our more casual readers…but once a geek, always a geek.
I don’t care who you are. I don’t care how much education or how little education you have. If your profession is in information technology (IT), you and I share the same exact thoughts, questions, and even dread toward this particular topic. The topic is user surveys.
What am I talking about, you ask? Ok, picture yourself arriving to work and finding “it” in your inbox at the entrance of your cubicle. Let’s go even further, you’re the one that placed the survey in everyone’s inbox and now the time has arrived to collect the paperwork, tally the results, and draw conclusions for the project that you are working on. At this moment, reflect on your thoughts and frame of mind while you hold those surveys in your hands. We all have that same creepy voice in our heads asking us the question, “Do these user surveys hold any real value?” The voice demands an answer.